Objective
Shorten check-in and give guests one place for every request.
Guests used phone calls and paper menus for every request. The hotel wanted a calmer front desk and better data on what guests actually asked for.
The problem
Front-desk queues at peak hours and no record of guest requests.
Our solution
A guest app with mobile check-in, digital key handover, room service ordering and a concierge chat staffed by the front desk.
The result
Average check-in time is down to under three minutes in the pilot hotel.
Timeline
- Project start
- Pilot launch in first hotel
- Room service ordering added
